Refund policy

The MankindStore Guarantee: We stand behind the gear we sell. You have 30 days from the date of delivery to request a return — more generous than the 14-day minimum required by law. This policy sits alongside, and never replaces, your statutory rights.

1. Returning an Item:

• Change-of-mind returns: Under the Consumer Contracts Regulations 2013 you may cancel and return an item within the cancellation period even if you have opened it and handled it to check it — just as you could in a shop. Please keep the original packaging where you can: items returned in a saleable, undamaged condition receive the fastest full refund. We may reduce a refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and function of the goods.
• Faulty, damaged or not-as-described items: your full statutory rights under the Consumer Rights Act 2015 apply — see section 3 below.
• Please provide your Order Number or receipt so we can locate your order.

2. How to Initiate a Return (Crucial Step): Do not send your purchase back to the address on the package. Since we source from multiple global warehouses (UK & International), the return address on the label may not be the correct destination for returns.

1. Email us at support@mankindstore.co.uk with your Order Number and reason for return.
2. We will provide you with the correct UK Return Address.
3. Items sent back to us without first requesting a return may be delayed.

3. Damaged or Defective Items: If your gear arrives damaged, defective, or is the wrong item, we will make it right immediately. In most cases of clear damage we do not require you to ship the item back — email us a clear photo or video of the defect and, once verified, we will send a free replacement or issue a full refund.

4. Return Shipping Costs: For faulty or wrong items we cover the return shipping (or waive the return). For change-of-mind returns you are responsible for the cost of returning the item.

5. Non-Returnable Items: For health and safety reasons, and as permitted by law, we cannot accept change-of-mind returns on hazardous materials, flammable liquids or gases, sealed health or hygiene goods once unsealed, and gift cards. This does not affect your rights if such an item is faulty.

6. Refunds: Once your return is received and inspected we will notify you of the outcome. Approved refunds are issued to your original payment method — within 14 days as required by law, and in practice usually within 5–10 business days. If you haven't received a refund yet, please check your bank account again, then contact your card company, as there is often some processing time before a refund is posted.

7. Lost or Stolen Packages: If your tracking says "Delivered" but you cannot find it, check with neighbours or your local sorting office first. If it is confirmed lost by the courier, we will issue a free replacement immediately.

Contact Information: To start a return or report a problem, please contact us first — Email: support@mankindstore.co.uk · Support Hours: Mon–Fri, 9:00am – 5:00pm.