Shipping policy

Where Your Order Ships From: We fulfil orders through two clearly labelled routes, and every product page states its dispatch route and delivery estimate below the "Add to Cart" button.

  • UK Warehouse items: dispatched within 1–2 business days from our UK fulfilment partners, with delivery in 2–5 business days. This covers the majority of our range, including all large items (garden equipment, pet housing, gym hardware, ride-ons).
  • Factory-Direct items: marked with a "Factory Direct Logistics" note on the product page. These ship directly from the manufacturer and take approximately 9 business days to arrive. We state this clearly on every applicable product so there are no surprises.

Delivery Costs: Free shipping on all UK orders β€” no minimum spend. Some large or battery-powered items can only be delivered to Mainland UK addresses (excluding Northern Ireland, the Scottish Highlands and offshore islands); this is stated on the relevant product pages.

Order Processing: We process and dispatch all orders within 1–2 business days. You will receive a shipment confirmation email with a tracking number as soon as your gear leaves the warehouse.

Split Shipments: If you order multiple items, they may be dispatched from different locations. Your items may arrive separately, with separate tracking numbers, and we never charge extra for split deliveries.

Cancelling Your Order: You have two separate ways to cancel, and your statutory rights always apply.

  • Before dispatch (fastest refund): Reply to your order confirmation email with the subject line "CANCEL" as soon as possible. If the order has not yet entered the dispatch process, we will cancel it and refund you in full, free of charge.
  • Your statutory 14-day right: Under the Consumer Contracts Regulations 2013 you may cancel most online orders for any reason, from the moment you place the order up to 14 days after delivery. Simply tell us within that period by emailing support@mankindstore.co.uk. You then have a further 14 days to return the goods. See our Refund Policy for how refunds are handled. A small number of items (for example sealed health or hygiene goods once unsealed) are excepted by law.
  • If an item has already been handed to the courier we cannot stop the parcel in transit, but your 14-day cancellation right above still applies once it arrives.

None of the above affects your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Address Accuracy: Please double-check your shipping details at checkout. If you spot an error, email support@mankindstore.co.uk immediately β€” we can usually amend details within the first few hours of ordering.

Damaged or Lost Items: We insure all our shipments. If your gear arrives damaged, contact support@mankindstore.co.uk immediately with your Order Number and a photo of the damage, and we will arrange a free replacement right away.

Still waiting for your gear? If your tracking hasn't updated in a few days, contact our support team and we will locate your package for you.

Contact Us β€” Email: support@mankindstore.co.uk Β· Phone: 01638 591597 Β· We reply to all shipping enquiries within 24 hours.

Mankind Store Limited, Unit A, 82 James Carter Road, Mildenhall, IP28 7DE. Company No. 15691644.