Shipping policy

Where Your Order Ships From: We fulfil orders through two clearly labelled routes, and every product page states its dispatch route and delivery estimate below the "Add to Cart" button.

  • UK Warehouse items: dispatched within 1-2 business days from our UK fulfilment partners, with delivery in 2-5 business days. This covers the majority of our range, including all large items (garden equipment, pet housing, gym hardware, ride-ons).
  • Factory-Direct items: marked with a "Factory Direct Logistics" note on the product page. These ship directly from the manufacturer and take approximately 9 business days to arrive. We state this clearly on every applicable product so there are no surprises.

Delivery Costs: Free shipping on all UK orders - no minimum spend. Some large or battery-powered items can only be delivered to Mainland UK addresses (excluding Northern Ireland, the Scottish Highlands and offshore islands); this is stated on the relevant product pages.

Order Processing: We process and dispatch all orders within 1-2 business days. You will receive a shipment confirmation email with a tracking number as soon as your gear leaves the warehouse.

Split Shipments: If you order multiple items, they may be dispatched from different locations.

  • Your items may arrive separately, with separate tracking numbers.
  • We never charge extra shipping for split deliveries.

Order Cancellation: You are entitled to cancel your order free of charge within 24 hours of placement, provided the items have not yet entered the dispatch process.

  • To Cancel: Reply to your order confirmation email immediately with the subject line "CANCEL".
  • Note: Once an item has been handed to the courier, we cannot stop the shipment - our Refund Policy then applies.

Address Accuracy: Please double-check your shipping details at checkout. If you spot an error, email support@mankindstore.co.uk immediately - we can usually amend details within the first few hours of ordering.

Damaged or Lost Items: We insure all our shipments. If your gear arrives damaged:

  1. Contact support@mankindstore.co.uk immediately.
  2. Include your Order Number and a Photo of the damage.
  3. We will arrange a free replacement right away.

Still waiting for your gear? If your tracking hasn't updated in a few days, contact our support team and we will locate your package for you.

Contact Us

Mankind Store Limited, Unit A, 82 James Carter Road, Mildenhall, IP28 7DE. Company No. 15691644